Frequently Asked Questions
Is the water drinkable?
Yes, the water is safe to drink across the site: at fountains, toilets and all facilities.
Can I take part in activities if I’m not staying overnight?
During winter, activities are reserved for overnight guests and their visitors.
Activities Timetable
10:00 AM -10:30 AM WELCOME & INTRODUCTION | |||
10:30 – 13:30 LOWER ROPES COURSE | 10:30 AM – 13:00 PM ARCHERY & AXE THROWING | 10:30 AM – 14:00 PM FREE ACTIVITIES | |
11:45 AM – 13:15 PM CLIMBING | |||
Can I use the sports courts?
Yes, they’re free to use without booking. Just bring your own sports equipment.
Which children's activities are included on the price?
Included: fun at the Children’s House and weekend/holiday shows (theatre, circus and clown acts).
Extra cost: the farm, multi-adventure park, and summer canoeing (all bookable at reception).
Do you rent bikes or offer guided tours/horse riding?
No bike hire is available. Guests bring their own. We also don’t run guided tours or horse riding, but there are options nearby in the valley.
Is there Wi-Fi on site, and can I work remotely?
Yes, there’s Wi-Fi with several antennas, but as we’re in the heart of nature the signal isn’t strong enough for remote working. The best connection is around reception and the restaurant.
Is there 4G or 5G coverage?
Movistar offers the broadest coverage in the area.
Can I get to the Tourist Office by public transport?
Yes, Alsa runs buses from Madrid to Rascafría. The stop at El Tomillar is around a 20-minute walk from us.
What’s the weather forecast for the weekend?
We’re an official AEMET weather station. You can check the forecast directly on their website.
Do you have a restaurant?
Yes, our bar-restaurant El Fogón de Guille. In winter it opens:
Friday: 17:00PM–23:30PM; Saturday: 08:30AM–23:30PM; Sunday: 08:30AM–18:00PM.
Which services are closed midweek in winter?
During the week our bar-restaurant, supermarket and children’s activities are closed. They’re open on weekends only.
Are pets allowed?
Yes, check available accommodation options.
Are there shared lounges or kitchenettes?
Not specifically, but the bar-restaurant has three spacious areas.
Can I use the facilities and activities without staying?
As a rule, our facilities are exclusively for our guests: courts, adventure park, farm, restaurant, shop and EV chargers.
Accommodation
Do the tree houses have heating?
Yes. Treehouses with a small bathroom (toilet and washbasin) have an electric heater with a thermostat at the door. Treehouses with a full bathroom and shower have a heat pump and air conditioning.
Do the bungalows and ecolodges have heating?
Yes, both are heated with pellet stoves, switched on from reception. You just adjust the thermostat at your door.
How high are the tree houses?
They are set on platforms beside the trees, about 4 metres high. Some built on sloping ground reach up to 7 metres.
Are the treehouses safe for babies and young children? And in bad weather?
Yes, they are designed with children in mind: fenced terraces, safety gates at the bottom and top of the stairs. They are also built to withstand severe weather.
Camping
Do you hire camping equipment such as tents or cool boxes?
No, guests bring their own equipment.
Are barbecues or gas burners allowed?
No. Charcoal and gas are not permitted. We’re in a protected forest area of Madrid, with fire risk.
Is wild camping allowed?
No, all pitches are numbered and clearly marked.
Events
Can I organise a group event?
Yes! Send us your proposal at info@mheventos.com and we’ll be in touch.